Product FAQs

Trapping of the probe is most likely to occur when a Piercer is being utilized. If the tip of the Piercer is driven too deeply into the PMMA bone cement bed and allowed to remain static, the surrounding cement can solidify rapidly, locking the active tip in situ. This increases structural mechanical load on the acoustic wave transducer, dampening resonance and preventing normal ultrasonic frequency oscillation.

When this occurs, an error alert message will appear on the generator interface notifying the surgical operator that the channel is in 'stuck in cement' mode.

Correct Emergency Extraction Procedure:

1. Energize the handset using the foot pedal control, but do not apply manual traction or axial pull for the first 2 seconds of continuous activation. This grants the generator channel adequate scanning time to establish a resonant acoustic frequency.
2. The generator console will initiate automated frequency scanning, emitting an audible double-beep during each scan sequence.
3. While the double-beep sounds, apply gentle, continuous axial tension to retract the probe from the softened cement bed.
4. Once freed from cement encapsulation, the channel automatically reverts to standard operating frequency.

Note on Over-Temperature Warnings: Extended extraction cycles may trigger an OVER-TEMPERATURE thermal protection display on the generator screen. If this occurs, deactivate power and allow the handpiece channel to cool for 3 to 5 minutes, or shift output cable to an auxiliary channel. Repeat the extraction procedure once the thermal interlock resets.

To request access to the web-based TL-HEX Software Suite for deformity correction planning and strut adjustment calculation, follow the standard clinical onboarding procedure:

1. Access the official online TL-HEX Web Application portal.
2. Select your geographic operating jurisdiction from the global region menu.
3. Click "Request an Account" positioned beneath the primary sign-in dialog.
4. Complete all required institutional credentials, including surgical facility name, clinical license details, and regional distribution partner reference code.
5. Upon submission, your application undergoes verification by our medical software compliance desk.
6. Upon authorization approval, account credentials and setup links are delivered to your verified institutional email inbox.
7. For security compliance, user passwords must be updated upon initial sign-in.

If account confirmation details do not arrive within 15 minutes of registration submission, please check your network anti-spam quarantine folder for automated communications originating from official Orthofix customer care domains ([email protected]). If no message is quarantined, contact the technical help desk or your local regional product distributor to verify submission status.

Authorized users may sign in by accessing the main TL-HEX portal, choosing their localized operational jurisdiction, selecting the "Login" interface, entering their verified Username ID and Password, and confirming by clicking the "Sign In" button. Ensure browser WebGL support is enabled prior to launching 3D anatomical planning modules.

In the event of lost access credentials, select the "Forgot Username or Password" link on the portal main login screen. Submitting your registered email address triggers an automated password reset key. If the primary Username ID is unrecorded, contact technical support via your accredited regional representative or customer care support desk.

To maintain real-time 3D rendering precision during surgical planning, host devices must satisfy the following minimum engineering specifications:

Note: The web application checks WebGL graphic card extensions and screen resolution during initialization to guarantee precise spatial frame modeling.

Yes, complete system interoperability is guaranteed. TrueLok external fixation rings, posts, wire-fixation bolts, and tensioning instrumentation share complete geometric and mechanical compatibility with TL-HEX spatial hardware components.

Surgeons can seamlessly combine standard TrueLok circular rings and hybrid components with TL-HEX dynamic struts when constructing complex multi-planar deformity correction frames.

Orthofix services hospital procurement networks, international government tenders, and authorized medical device distributors worldwide. Overseas buyers can submit formal inquiries, RFQs (Request for Quotations), and tender specifications directly to our international sales team by utilizing the direct inquiry button below.

All Orthofix spinal fixation implants, bone growth stimulation devices, and limb reconstruction systems are manufactured under stringent quality control systems certified to ISO 13485 standards. Product shipments are accompanied by comprehensive Certificate of Analysis (CoA), CE Mark documentation, FDA 510(k) clearances, and Certificate of Free Sale (CFS) according to destination country customs requirements.